Patient Instructions

We are excited to see you at ours clinics and do what we do BEST: provide with the care you need!

In the current COVID-19 era we need to make sure to follow following guidelines:

• You protect us. We protect you. Patients and staff must do a joint effort to maintain each other safe.
• Please make sure to self-assess if you are safe to come to the clinic. If in any doubt – let us know immediately.  Please use: https://bc.thrive.health/covid19/en for online self assessment
• All our practitioners and staff will be wearing a mask during a contact with you, to protect you. Please bring your  your own mask, to protect us (any kind of mask that you are comfortable with is acceptable). If you do not have a mask , we will provide you with one. (This is highly recommended but not mandated).
• Please follow instructions of our staff upon entering the clinic. Practitioner will screen you for COVID-19 related symptoms. (You may have filled out the pre-screening form that was emailed to you in advance of your appointment).
• Please avoid using cash for payment. We strongly encourage to put Credit Card on file to avoid extra time spent at Point of Sale; we will require Credit Card on file for those patients who take advantage of our Direct Insurance Billing services.
• After your appointment , please wash/sanitize your hands again and leave the clinic.

Finally we would like to reassure all, that our internal Safety and Health regulations are stricter than those mandated by WorkSafeBC and BCCDC. We do everything  possible to make sure that your appointment is as safe as ever.