• Patient Instructions

We are excited to see you at ours clinics and do what we do BEST: provide with the care you need!

 

In the current COVID-19 era we need to make sure to follow following guidelines:

  • You protect us. We protect you. Patients and staff must do a joint effort to maintain each other safe.
  • Please do not show up at the clinic if you don’t have an appointment. We will not service clients without an appointment. If you have scheduling, billing or other question please email or call us.
  • Please make sure to self-assess if you are safe to come to the clinic. If in any doubt – let us know immediately.  Please use: https://bc.thrive.health/covid19/en for online self assessment
  • All our practitioners and staff will be wearing a mask during a contact with you, to protect you. Please bring your  your own mask, to protect us(any kind of mask that you are comfortable with is acceptable)If you do not have a mask , we will provide you with one.
  • Please come int your clinic exactly on your appointment time. Do not come early. We are implementing extra breaks between patients, so you won’t be required to wait in the reception.
  • Please follow instructions of our staff upon entering the clinic. We will ask you to wash/sanitize your hands, and get you quickly into your treatment room. Practitioner will screen you again for COVID-19 related symptoms. Cant be too careful and this is mandated by our Regulatory Bodies.
  • Please do not “hang out” at the clinic after your appointment. Reception services would be kept to absolute minimum; we expect all appointment bookings to be done by the therapists and all payment/insurance related issues to be handled over phone and email by our Administrative Coordinators.
  • Please avoid using cash for payment. We strongly encourage to put Credit Card on file to avoid extra time spent at Point of Sale; we will mandate Credit Card on file for those patients who take advantage of our Direct Insurance Billing services.
  • After your appointment , please wash/sanitize your hands again and leave the clinic. We recommend going straight home, changing your clothes and showering right away.

 

Finally we would like to reassure all, that our internal Safety and Health regulations are stricter than those mandated by WorkSafeBC and BCCDC. We do everything  possible to make sure that your appointment is as safe as ever.


Coast Therapy is an award-winning provider of Massage Therapy & Physiotherapy services to Port Coquitlam, Port Moody, Pitt Meadows, Maple Ridge and Coquitlam residents for over 16 years.

We offer extensive experience in manual therapy and active care for complex sport & injury rehabilitation, prenatal & post-partum care, medical conditions, chronic pain, and general wellness concerns. Our therapists are experts in helping you achieve long-lasting pain relief and functional improvement.

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