TeleHealth – Virtual Therapy and Rehab

FAQ

What is covered for TeleHealth?

Physiotherapy, Chiropractic and  Naturopathic Medicine are approved to be delivered online and are covered by most Benefits Providers and ICBC / WCB. Kinesiology (Active Rehab) are covered by ICBC only.

How long does an appointment take?

Appointments would have similar “direct contact” time with the therapist as regular “in-clinic” appointment. The therapist may take extra time to build and send an online exercise program or provide other subscriptions or educational materials.

What sorts of conditions is TeleHealth good for?

We have a firm believe that we can maintain our high quality standard of care for any condition. Any good treatment starts with a proper screening; we can do a good job of making sure what is your next step. Our practitioners had dedicated their lives to learning, and we are happy to share our knowledge with you. We can do our best to have a plan for you.

Why would I do this instead of just getting some exercises or advise online?

1.The key is to know what to get the advise for. Self diagnosing rarely works.

2.We got some experience doing this already – we are now an experts of thinking outside of the box

3.As regulated Health Care providers, we can review and update “official” recommendations such as notes for work, recommendations to ICBC / WCB and recommendations to purchase home care equipment.

Is there any advantages of care delivered via TeleHealth?

Surprisingly, yes. We found out that  this way we focus only on active / pro-active care strategies, while avoiding some of the “nice, but not important” treatment modalities. Focusing on empowerment, exercise and education helped quite a few people

How much experience Coast has in TeleHealth?

In the first 2 weeks since clinic(s) closure(s) om March 19th, we have delivered 395 TeleHealth appointments.  Keeping a significantly reduced Clinical Team, allowed us to create good collaboration and ongoing education among all practitioners.

I do not have access to a camera / computer/ smartphone. What can be done?

TeleHealth can be delivered over the phone. While Video can be beneficial, we can still get by talking over the phone and engaging in dialog with the patient. While it may be harder to demonstrate some things, we can still deliver exercise programs via Email, Fax, at clinic pick up or sending it to your preferred family or friends.

I am used to get IMS/Shockwave/Manipulation etc..What TeleHealth can do for me?

We would love to continue your care using all our resources. The bottom line – we can not. And nobody else can. While those modalities and hands on care in general can not be replaced, we can find other alternative strategies how to at the very least not to get worse in the meantime. Often, exercises, self mobilization strategies, and simple tools that can be bought online are good enough. While Coast takes pride in our top of the line equipment, it is in the end of the day is only as good as the practitioner operating it. And that can carry over to TeleHealth environment as well.

I am not from PoCo/Coquitlam/Port Moody/Maple Ridge. Can I still get TeleHealth?

Of course! One of the advantages it can be delivered anywhere! The advantage for local residents  to choose us, is that we will be able to transition to in-clinic service on the day after(if neccessary)

I am out of Province. Can I use TeleHealth.

At this time , we are only offering TeleHeatlh to patients located in British Columbia.